Designed following the development of the WASP Service Evaluation, the WASP Dashboard visualises data from WASP surveys – which ask services users, frontline clinicians, managers and system leads – about their experiences of receiving or delivering personalised care.  It has two key goals

1. Comparing responses between groups and allowing the filtering of data to analyse trends in Personalised Care experiences.

2. Generating comprehensive reports for services that undertake a Service Evaluation, and allowing comparison of their results to a wider dataset.

The Summary Page

As a front page, this allows for a quick overview of key data without having to search through the whole document.

1. Filters can be used to understand trends in specific groups, or between specific years.

2. Questions showing the more significant trends, or those with uniquely interesting results, are highlighted for each theme.

3. Whilst showing how large the data set is overall, this will also change to add context when filters are applied.

The WASP Service Evaluation covers three key domains: What Matters to You; Developing a Personalised Care Plan; and Information and Support. By comparing mirrored questions, readers can see how the opinions of those who engage with a service may differ from those who deliver care.

In this example, respondents are asked how they relate to the following statements:

Service Users: I am asked if I would like to invite a friend/ faily member to join me for my health of social care appointments.

Frontline Staff: I ask people if they would like to invite a friend/ family member to join them for their appointment.

Over a quarter of service users said they are never asked if they would like to invite a chaperone, whereas only 15% of Frontline Staff feel they never ask this question.

Three aspects of behavioural change

The COM-B model proposes that behaviour is comprised of three key components: capabilities, oppurtunities, and motivation. The Service Evaluation tool asks questions to Frontline Staff to understand which of these components they feel are present in their working environment.

Visualising these components

Aster charts are used to demonstrate how many of the total respondents feel they have the necessary tools to deliver effective behaviour change methods. This allows services to target training programs and developments in areas that staff may indicate they do not feel they have enough confidence or resources in.